Thank you for choosing protected_systems for your cybersecurity and penetration testing needs.
We are committed to providing high-quality services and ensuring client satisfaction.
This policy explains when you can request a refund, the conditions for approval, and the steps involved.

1. General Information

All services provided by protected_systems are digital and non-tangible in nature.
Therefore, there are no physical returns. Refunds are only considered under the circumstances described in this policy.
By purchasing our services, you agree to these terms.

2. When Refunds Are Applicable

We understand that issues may occur. Refunds can be issued in the following cases:

a) Service Not Delivered

• The service was not initiated or delivered within the promised timeframe.
• No communication or progress updates were provided during the agreed timeline.

b) Technical or Operational Errors by Our Team

• The delivered report or service is incomplete, missing essential elements promised in the service description.
• Severe technical errors in the deliverables that make the report or result unusable.
• The client cannot access the final deliverable due to an issue on our side.

c) Service Not as Described

• The final outcome significantly deviates from what was advertised or documented in the service agreement.
• Core features or tests mentioned in the package were omitted without prior notice or approval.

d) Duplicate or Overpayment

• You were charged twice for the same order due to a system or payment gateway error.

e) Unauthorized or Fraudulent Transaction

• The payment was made without your consent (requires proof, such as bank or card issuer confirmation).

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Service successfully delivered and matches the description provided at the time of purchase.
• Dissatisfaction due to subjective expectations not stated in the official description.
• Delay or failure to deliver caused by:
  • Client’s lack of response or delayed communication.
  • Incorrect or incomplete information provided by the client.
• The client fails to use the service after purchase (e.g., no engagement from the client’s side).
• Refund request submitted beyond the eligible timeframe (see Section 5).

4. Partial Refunds

In certain cases, partial refunds may be approved:

• If a portion of the service was delivered, but the client decides to cancel before full completion.
• If minor deviations occurred, but a full refund is not justified.

5. Refund Request Timeline

• All refund requests must be submitted within 7 business days after the delivery of the service.
• Requests submitted after this period will not be eligible for review.

6. How to Request a Refund

To request a refund, please email info@protectedsystems.rocks or use our contact form. Provide:

• Order ID
• Reason for Refund (explain in detail)
• Evidence (such as screenshots or correspondence, if applicable)

Our support team will review the request within 5 business days and inform you of the decision.

7. Refund Processing

• Approved refunds will be issued to the original payment method.
• Refund processing typically takes 5–10 business days, depending on your payment provider.
• If payment was made in cryptocurrency, the refund will be processed in the equivalent amount of the currency at the time of refund approval.